Posted in Health Care
Recently, I came across this informative article, ”Intel Reboots for the 21st Century.” It’s an interview with Intel’s CEO, Paul Otellini. Two quotes jumped out at me. The first one was: “A CEO’s main job is to see the need to change before anyone else does.” It’s a wonderful quote because it is so true. The second quote, though, is no less valuable. Otellini paraphrases Intel’s old CEO, Andy Grove, who once said, “You won’t believe how long it takes for the change you’ve started to work its way all of the way through the rank and file.”
The reason both quotes are important is because it is not enough “to see the need for change” first. It is vital that executives “work” the need to change. And to achieve this I am of the opinion that the CEO must not only be a part-time futurist (and see what is coming next), he or she must also become their organization’s “chief unlearning officer.”
One of the big reasons that change takes as long as it does is because employees, customers, institutions and, yes, even leaders must often first unlearn what they think they know before they can change and incorporate a new idea or adjust their practices to a new way of doing things.